Competitive Intelligence

Detected from conversation language only. Mention volume indicates awareness and pressure, not confirmed customer loss.

Terminix

126

▲ +12.0%

Price comparison: Quoted 8–14% lower on annual recurring
Service comparison: Customers cite faster initial scheduling
Switch intent: 22%

Common phrases

“Terminix quoted me less”
“they can come tomorrow”
“same service cheaper”

Orkin

▲ +4.0%

Price comparison: Comparable pricing, more bundling
Service comparison: Mentioned for commercial accounts
Switch intent: 14%

Common phrases

“Orkin handles our other location”
“bundle deal”

Local Independents

▲ +19.0%

Price comparison: One-time treatments priced aggressively
Service comparison: Perceived as more flexible on timing
Switch intent: 17%

Common phrases

“a local guy does it for”
“neighbor uses someone local”

Evidence Explorer

420 conversations match the current analytical context

Conversation evidence table with sorting, filtering and pagination
													Recording
2026-09-29	13:25	Miguel Santos	outbound	Mosquitoes	Schedule Appointment	63	Appointment booked	Yes	$110	10598	info	Customer contacted about schedule appointment for mosquitoes in 10598. Appointment booked.	Audio n/a
2026-09-29	08:33	Marie Leclerc	outbound	Rodents	Reschedule	85	Appointment booked	Yes	$395	10562	positive	Customer contacted about reschedule for rodents in 10562. Appointment booked.	Audio n/a
2026-09-29	16:30	Wendy Chan	inbound	Mosquitoes	Schedule Appointment	66	Appointment booked	Yes	$360	10520	info	Customer contacted about schedule appointment for mosquitoes in 10520. Appointment booked.	Audio n/a
2026-09-29	08:48	Angela Ruiz	inbound	Rodents	Schedule Appointment	85	Appointment booked	Yes	$350	10566	positive	Customer contacted about schedule appointment for rodents in 10566. Appointment booked.	Audio n/a
2026-09-29	12:46	Harold Weiss	inbound	Bed Bugs	Other	93	Quote provided	No	—	10547	positive	Customer contacted about other for bed bugs in 10547. No appointment booked on this call.	Audio n/a
2026-09-29	12:46	Janet Cortez	inbound	Rodents	Pricing / Quote	79	Issue resolved	No	—	10598	info	Customer questioned value unclear on their rodents service. Agent explained plan value; no booking yet.	Audio n/a
2026-09-29	10:09	Dana Fletcher	outbound	Wasps & Hornets	Schedule Appointment	94	Appointment booked	Yes	$375	10566	positive	Customer contacted about schedule appointment for wasps & hornets in 10566. Appointment booked.	Audio n/a
2026-09-29	17:05	Janet Cortez	inbound	Rodents	Cancellation	34	Appointment booked	Yes	$320	10520	critical	Customer raised cancellation intent tied to cost and recent rodents results. Retention follow-up suggested.	Audio n/a
2026-09-29	11:53	Miguel Santos	inbound	Mosquitoes	Pricing / Quote	72	Appointment booked	Yes	$275	10566	info	Customer questioned value unclear on their mosquitoes service. Agent explained plan value; visit booked.	Audio n/a
2026-09-29	16:16	Dana Fletcher	outbound	Ants	Treatment Question	94	Quote provided	No	—	10566	positive	Customer contacted about treatment question for ants in 10566. No appointment booked on this call.	Audio n/a

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